Privacy Policy - Hearthwell Collective

1. Information We Collect

We collect various types of information to provide and improve our services to you:

Personal Identifiable Information (PII): This includes your name, email address, phone number, and physical address, collected when you register for services, sign up for newsletters, or book consultations.
Health and Wellness Data: With your explicit consent, we may collect information related to your health goals, dietary preferences, fitness levels, and mental well-being to provide personalized coaching and advice. This data is highly sensitive and is treated with utmost confidentiality.
Usage Data: We automatically collect information on how the Service is accessed and used. This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

2. How We Use Your Information

Hearthwell Collective uses the collected data for various purposes:

To provide and maintain our Service, including personalized coaching and access to expert blog content.
To notify you about changes to our Service.
To allow you to participate in interactive features of our Service when you choose to do so.
To provide customer support.
To gather analysis or valuable information so that we can improve our Service.
To monitor the usage of our Service.
To detect, prevent and address technical issues.
To send you newsletters, marketing or promotional materials and other information that may be of interest to you, based on your preferences.

3. Data Protection and Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Encryption: All sensitive data transmitted to and from our service is encrypted.
Access Control: Access to your personal data is restricted to authorized personnel only, who are bound by confidentiality obligations.
Regular Audits: We conduct regular security audits and updates to our systems to protect against vulnerabilities.

Illustration of a padlock symbolizing data security and privacy

Your peace of mind is our priority.

4. Disclosure of Data

Legal Requirements

Hearthwell Collective may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of Hearthwell Collective
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at [email protected].

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: [email protected]
By phone: (919) 482-7365
By mail: 2847 Maplewood Drive, Suite 210, Raleigh, NC 27609, United States